Letters of Commendation
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October 12, 2006
To: Piedmont Natural Gas Co.
ATTN: Mr. Carl Yaraborough
From: Bill and Terry Helms
My wife and I would like to personally thank you and the Piedmont Natural Gas Co. for the fine matter in which you handled the entire process of the landscape reconstruction of our front yard after you finished your up-dated work on the gas line here on Hwy. 84 at Wesley Chapel.
You and your company kept us informed of what was going on, and of an changes, such as work delays, and we really appreciated your honestly and willingness to keep us updated. You promised us that at the end of your work that you would see to it that we would be pleased with the landscaping job done for us, or that you would continue working on it until we were satisfied. You are definitely a man of your word, and we appreciate all you did for us. You scheduled work to be done here at our house to fit into our travel schedule and we thank you for that.
The hiring of Mr. Bill Botkin and his company, Outdoor Life, Inc. to do our yard work was a great decision. I understand that he was recommended by one of the executives there at the gas company, and he and his company well deserved that recommendation. I never met Mr. Botkin face to face, but had several telephone talks with him after you lined him up to do the work. Mr. Botkin himself came out and did the rough grading, the bringing in of topsoil, and the removal of many loads of rock, and worked down a step grade at the road ditch to where I can now handle it with a riding mover. This is a great blessing for me, as I am disabled and moving around is quite a problem for me. Mr. Botkin placed calls to me when I was in Texas, visiting my son before deployment to Iraq, to keep me informed of what was going on as far as yard work, and even suggested and upon my approval took care of other changes to make for a better job.
I invite any of the gas company people to stop by and see the completed job. I really think that you will be pleased with all the great work. I would strongly suggest that you use Mr. Botkin and his Outdoor Life Co. for your future landscape work. He sure pleased this homeowner.
Again thank you all for a job well done.
Bill & Terry Helms